Frequently Asked Questions

Welcome to our frequently asked questions guide about our Chiang Mai, Thailand elephant sanctuary. In recent years, elephants’ ethical treatment and conservation have become significant concerns for Thailand travelers.

Many tourists are looking for alternatives to riding elephants or visiting establishments that exploit these majestic creatures. Elephant sanctuaries in Chiang Mai have emerged as a responsible and sustainable way to interact with elephants in a natural and ethical environment.

 This guide will answer some of the most common questions about these sanctuaries, their practices, and what to expect during your visit. Whether you are a first-time visitor or a returning traveler, we hope this guide will help you make informed decisions and have a fulfilling experience at an elephant sanctuary in Chiang Mai.

Do you accept last minute reservations?

Last minute reservations are welcomed. You may book your reservation online. We accept reservations as follows,

Full Day Tour: Reserve by 7 AM the day of the tour.

Half Day Morning Tour: Reserve by 7 AM the day of the tour.

Half Day Afternoon Tour: Reserve by 10 AM the day of the tour.

Walkins are also welcomed. We kindly ask to ring us on the way to the sanctuary at 6695785-5191.

We also accept reservation daily from 8 AM – 10 PM by SMS/CALL to  WhatsApp at 66 95 560-2569

Is round-trip transportation included from our hotel/guesthouse in Chiang Mai?

Yes, transportation is included with our full-day tour and Combo Tours. There is a small charge for transport for our Half-Day tours. Please click here to see transport charges.

What is your cancellation policy?

Please click here to see our cancellation policy

How far is the sanctuary (elephant camp) Chiang Mai city?

A. The travel time to the sanctuary is about 1 hour.

What type of footwear should I use?

A. Wear shoes which you do not mind getting dirty and wet (while crossing river).

We discourage the wearing of flip-flops. Open sandals or sneakers are suitable.

At certain parts of the river hike you will encounter water which may be 12-18 inches deep.

Do all the tours include swimming and bathing the elephants?

A. Only the full day tour and the half day afternoon tour include this activity.

How many elephants are there at the Sanctuary?

A. Most of the time we have between 10-12  elephants at the sanctuary. We attempt to maintain a ratio of one elephant per four guests. 

Should I bring bug spray & sunscreen?

We do recommend Wearing sunscreen. You may also wish to pack bug repellent for the hike into the jungle.

Should I bring a change of clothes? A bathing suit?

We offer you the free use of free Karen Clothes for the day, Thai outfits which are light weight fabric, dry quickly and loose fitting.

You may wish to bring a bathing suit to wear under you Karen Clothes to swim in the river and waterfall.

Do you force the elephants to do anything while participating in the tour activities?

We do not force our elephants to do anything. Please realize these majestic creatures are very smart, we will need to travel at their pace. Your experience with the
elephants will be 100% natural and allow you to interact directly with these beautiful creatures. It is fantastic.

Is there a room to change clothes? Do you have bathrooms?

We go have a changing room and separate bathrooms for you to use. The room is locked upon the tour starting, you may leave your personal items in the room.

Is lunch included? What type of food will I be served?

A Thai style buffet lunch is provided with all tours except our Feeding experience. Please contact us if you have special dietary needs. We also provide water, coffee, and snacks upon arrival to the sanctuary.

Can I make a special request for lunch?

Yes, we welcome any requests you may have. Our normal lunch is vegertainian. We do accept lunch requests for Vegans. Please do not hesitate to request anything you may need. If it’s within our ability we are glad to honor your request.

Are pictures and videos available after the tour?

We do offer complimentary photos and videos of the tour. We post the photos and vids to a dropbox link 24 hours after the tour finishes. We will send you an email after the tour with this information.

What is an elephant sanctuary?

Elephant sanctuaries serve as havens for elephants, providing them a secure and natural environment. The core objective of these sanctuaries is to rescue and rehabilitate elephants that have faced abuse, exploitation, or injury, ultimately enabling them to live without fear and maltreatment.

With spacious enclosures and surroundings resembling their natural habitat, these sanctuaries allow elephants to roam, socialize, and exhibit natural behaviors. Additionally, many elephant sanctuaries prioritize education and research, working diligently to promote awareness about elephants’ challenges while advocating for their conservation and welfare.

Are elephant rides offered at Elephant Freedom project?

Elephant Freedom Project does NOT allow the riding of elephants.

Elephant rides in Thailand have long been a tourist favorite, drawing visitors from all corners of the globe. Regrettably, what many fail to realize is the troubling mistreatment and brutality involved in training and domesticating these majestic creatures.

In light of these disturbing practices, it is imperative for us all to question the ethics behind elephant rides in Thailand and reconsider our support for this industry.

While the idea of riding elephants may initially appear exciting, the true reality is far from enjoyable – in fact, it is undeniably cruel and inhumane. Elephants are incredibly intelligent and sociable beings that thrive in their natural habitats.

However, when these creatures are trained and domesticated solely for the purpose of entertaining tourists, they are subjected to severe physical and emotional abuse. These are the very elephants we have rescued.

How long can visitors spend at the sanctuary?

We offer four different elephant experiences daily. You may join us for a full day tour lasting eight hours, or one of our half day tours lasting four hours.

We also have a feeding experience which last one hour.

How do I book a visit to an elephant sanctuary in Chiang Mai?

We make booking easy. You may book online by clicking here.

You may also contact us by WhatsApp daily from 8 AM to 10 PM and a guest relations agent will be happy to help.

Our WhatsApp number is 66 95 560-2569. We normally respond within one minute.

Are there any accommodation options available at the elephant sanctuary?

We do not offer accommodations at our sanctuary. However just steps away from our sanctuary our friends at the Pler Home offers a lovely mountain retreat at reasonable prices.

Please click here to check our their Facebook page. We are happy to help with arrangements if needed.

Are the elephant sanctuaries in Chiang Mai regulated or certified in any way?

Over the last ten years the Thai government has started taking a proactive approach concerning the car and well being of Elephants. 

All elephant sanctuaries are now required to meet certain certification requirements and inspections to operate legally.

Are there any other nearby attractions or activities that can be combined with a visit to the elephant sanctuary?

Yes. We can assist in combining a Zipline experience and water rafting. Please speak with a guest relation agent to make these arrangements.

Is this tour suitable for families with young children?

Our tour is suitable for families with young children years 6 and older. If you have children younger than 6 please call/text or WhatsApp us @ 66 95 560-2569 for more information.

What bags / luggage can I take with me?

Guests are welcome to bring one day pack or standard check-in sized backpack.

What happens if it is raining on the day of my tour?

Our ethical elephant tour will still go ahead if it is raining. Elephants love the rain and ponchos will be provided.

Is it possible to change the dates of my visit?

Yes. You may modify your booking dates if done more than 24 hours prior to your tour date.

Changes made within 24 hours of your tour date are subject to a 750 THB change fee.

Frequently Asked Questions

You can send your enquiry via the form below.